Terms & Conditions for the qh88 Platform – A Complete Guide for All Malaysian Members

1Introduction & Acceptance of Terms

Welcome to qh88, a Sports Betting and Live Casino platform operating through qh88-play.com. These Terms & Conditions constitute a legally binding agreement between you as the user ("Member") and qh88 ("Platform", "we", "us").

By registering an account, making a deposit, using any of our services, or even simply browsing the qh88 platform, you are deemed to have read, understood, and fully agreed to all terms contained in this document. If you do not agree with any part of these terms, please discontinue your use of the qh88 platform immediately.

Qh88 operates as an online entertainment and betting platform in full compliance with all applicable regulatory requirements. This platform is intended solely for the entertainment of adults who choose to participate voluntarily.

2Eligibility & Account Registration

To register and use qh88 services, you must meet all of the following eligibility requirements:

• Age 18 years of age and above at the time of registration.
• Residing in or accessing the platform from a jurisdiction where online betting is permitted.
• Possess full legal capacity to enter into a binding agreement.
• Never previously suspended or banned from the qh88 platform.
• Registering using true, accurate, and current information about yourself.

Each individual is only permitted to register one (1) account only. Registering more than one account, whether under your own name, a family member's, or any other person's, constitutes a breach of these terms and may result in the closure of all associated accounts without any refund. qh88 reserves the right to conduct identity verification (KYC) at any time and may require supporting documents such as a national ID or passport.

3Deposit & Withdrawal

Qh88 supports the following Malaysian payment methods for deposits and withdrawals:

Deposit Requirements:

• Minimum deposit: RM10 for all payment methods.
• The maximum deposit amount depends on your chosen payment method and account level.
• Deposits may only be made using a payment method registered in your own name — third-party deposits are not permitted.
• Qh88 is not responsible for any delays caused by banks or payment providers.

Withdrawal Conditions:

• Minimum withdrawal: RM50.
• Withdrawal requests will be processed within 15 to 60 minutes on business days.
• Withdrawals must be made to the same payment method used for your most recent deposit.
• Identity verification (KYC) may be required before your first withdrawal is approved.
• All bonus rollover requirements must be fully met before any withdrawal is permitted if there is an active bonus in the account.

4Bonus & Promotion Terms

Qh88 offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, and seasonal promotions. All bonuses are subject to the following conditions:

• Rollover Requirements (Wagering): Each bonus comes with a specific rollover requirement that must be met before withdrawals are permitted. Rollover is typically between 3x and 10x, depending on the bonus type. Please review the terms of each promotion separately.
• Validity Period: Bonuses have a validity period as stated in the respective promotion's terms. Any bonus not used within the validity period will expire automatically.
• One Active Bonus at a Time: In most cases, only one active bonus is permitted at a time. A new bonus may not be claimed until the current bonus requirements have been completed or forfeited.
• Bonus Abuse Policy: qh88 takes bonus abuse seriously, including the creation of multiple accounts to claim bonuses repeatedly. Such actions will result in immediate account closure.
• Right of Cancellation: qh88 reserves the right to void any bonus or winnings obtained through fraudulent means or in breach of promotional terms.

5Sports Betting Rules

Qh88 offers Sports Betting across football (Malaysia Super League, EPL, UCL), cricket (IPL, ICC), badminton (BWF), esports (MLBB, Valorant), and more. The general Sports Betting rules are as follows:

• Bet Validity: All bets confirmed in the system are final. qh88 is not liable for any errors made by players when placing bets.
• Odds & Changes: qh88 reserves the right to adjust odds at any time before a match begins. Confirmed bets will not be affected by any odds changes made after confirmation.
• Match Cancellation: If a match is postponed or cancelled before completion, the bet will be voided and the stake returned to the account balance, unless otherwise specified in the relevant sport's rules.
• In-Play Betting: In-play betting is subject to market and odds availability. qh88 reserves the right to close in-play markets at any time.
• Maximum Win Limit: Maximum win limits apply per bet and per sport. Please refer to the relevant sport's rules section for applicable limits.
• Odds Errors: qh88 reserves the right to void any bet — even after confirmation — if the odds offered contained an obvious error.

6Live Casino & Games Rules

The qh88 casino section includes live casino, slots, poker, and other table games. The general rules are as follows:

• All casino games use an independently audited Random Number Generator (RNG) to ensure fair play.
• In Live Casino, the dealer's decision is final. No disputes may be raised after the relevant round of play has concluded.
• In the event of an internet disconnection during gameplay, qh88 will rely on server records to determine the outcome — not what was displayed on the player's screen.
• Any winnings obtained through software bug exploitation will be deemed void, and qh88 reserves the right to forfeit such winnings and close the account in question.
• The minimum and maximum betting limits for each game are displayed within the respective game interface.

7Account Security

Players are fully responsible for keeping their qh88 username and password secure. Below are qh88's security guidelines and policies:

• Qh88 will never ask for your password through any communication channel, including email, live chat, phone, or social media.
• If you suspect your account has been accessed without authorisation, contact the qh88 support team immediately at support@qh88-play.com.
• Qh88 is not liable for any losses arising from a player sharing their login credentials with a third party.
• Two-factor authentication (2FA) is available and strongly encouraged for all accounts.
• Do not log in using public Wi-Fi networks or shared devices.

8Prohibited Conduct

The following actions are strictly prohibited and will result in immediate action, including account closure:

• Registering more than one account, whether under your own identity or another person's.
• Using automated software (bots), artificial intelligence tools, or any other technological means to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Money laundering through the qh88 platform.
• Abuse of the bonus system, including opening fake accounts or using another person's information.
• Threats, harassment, or abusive behaviour directed at qh88 staff or other players.
• Any attempt to hack, damage, or disrupt qh88's systems and infrastructure.
• Using a payment method not registered in your own name.

9Account Suspension & Closure

Qh88 reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any part of these Terms & Conditions.
• Fraud or suspicious activity detected by qh88's monitoring systems.
• Failure to complete the identity verification (KYC) process when requested.
• A self-exclusion request submitted by the player.
• Orders issued by the relevant authorities.

If your account is suspended or closed for reasons other than a terms violation, any valid remaining balance will be returned within 5–7 business days after the investigation is concluded. No balance will be refunded if the closure is due to a breach of terms.

Players who wish to voluntarily close their account may contact the qh88 support team via email at support@qh88-play.com.

10Responsible Gaming

Qh88 is committed to responsible gambling practices and the wellbeing of every player. We provide the following tools to help players maintain control over their betting activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Bet Limit: Set a maximum betting limit per wager or within a defined time period.
• Session Time Reminder: Receive automatic alerts when you have been playing beyond your set time limit.
• Self-Exclusion: Lock your account for 30 days, 90 days, 180 days, or permanently. Contact customer support to activate this option.

If you feel that your gambling has become a problem, please contact our customer support team or visit the Responsible Gaming for more information and access to professional support resources.

11Liability Limit

Qh88 shall not be held liable for any loss or damage arising from:

• Internet service disruptions or third-party infrastructure failures beyond qh88's control.
• Transaction errors or delays caused by payment service providers (banks, eWallets, etc.).
• Unfavourable betting outcomes arising from the player's own personal decisions.
• Indirect, incidental, or consequential losses arising from the use of the qh88 platform.
• Information obtained from external sources used as the basis for betting decisions.

In all circumstances, qh88's maximum liability to any player shall not exceed the total net deposits made by that player in the 12 months preceding the liability claim.

12Dispute Resolution

If you have any complaints or disputes regarding qh88's services, please follow the procedure below:

• Step 1: Contact the qh88 customer support team via live chat or email at support@qh88-play.com, providing clear details of your dispute.
• Step 2: qh88 will investigate complaints within 3–5 business days and provide a written response.
• Step 3: If you are dissatisfied with qh88's decision, you may refer the matter to a recognised alternative dispute resolution body.

All disputes will be resolved in accordance with applicable law. The official language for all dispute communications is Bahasa Melayu or English.

13Amendments to Terms & Conditions

Qh88 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Notice of amendments will be posted on the platform no less than 7 days before taking effect, except where immediate changes are required for legal or security reasons.

By continuing to use the qh88 platform after the effective date of any amendments, you are deemed to have accepted the updated terms. It is your responsibility to check the Terms & Conditions page periodically.

For any enquiries regarding these Terms & Conditions, please contact us at support@qh88-play.com or via live chat on the qh88 platform.