QH88 Privacy Policy – Data Protection & Personal Information for Malaysian Members

1Introduction

Welcome to the qh88 Privacy Policy. This document explains in detail how qh88 ("we", "the platform") collects, uses, stores, and protects your personal information as a member of our Sports Betting and live casino platform.

Qh88 is committed to protecting the privacy of every member in Malaysia. We understand that your trust in our platform depends not only on the security of your financial transactions, but also on how we handle the personal information you entrust to us.

This Privacy Policy is drafted in accordance with Personal Data Protection Act (PDPA) 2010 Malaysia. By registering an account and using qh88's services, you agree to the terms set out in this Privacy Policy.

2Types of Personal Data We Collect

Qh88 collects various types of personal information for the purposes of platform operations, legal compliance, and service improvement. The following are the categories of data we collect:

2.1 Registration & Identity Information

• Full name as stated on your identification card or passport.
• Date of birth for verification of the minimum age requirement of 18 years.
• An active and reachable email address.
• Malaysian mobile phone number.
• Current residential address.

2.2 Identity Verification (KYC) Information

• A copy of your MyKad or passport for identity verification.
• Copies of payment support documents where required for bank account or eWallet verification.
• A selfie or facial photograph for biometric verification if requested.

2.3 Financial & Transaction Information

• Payment method details used (DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX).
• Records of all deposit and withdrawal transactions, including dates and amounts in Malaysian Ringgit (RM).
• Records of all betting activity, including game type, bet amount and outcome.

2.4 Technical & Usage Information

• IP address and approximate geographical location.
• Device type, operating system and web browser used.
• Login records including the date, time, and duration of each session.
• Pages visited and navigation patterns within the qh88 platform.

3How Your Personal Data Is Used

Qh88 uses the personal information collected solely for legitimate and transparent purposes, as follows:

4Disclosure of Information to Third Parties

Qh88 never sells, rents, or discloses your personal information to third parties for marketing or commercial purposes. However, there are specific circumstances where data sharing is necessary:

4.1 Authorised Service Providers

Qh88 shares only the minimum necessary information with the following service providers, strictly for the purpose of platform operations:

• Payment Providers: DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks, and other FPX providers — to process your financial transactions.
• Game Software Provider: Live casino and sports gaming partners that provide the gaming platform to qh88.
• Identity Verification Services: Third-party KYC service providers who assist in verifying member identities.
• Analytics Services: Analytics platforms that help us understand usage patterns for the purpose of continuous improvement.

4.2 Legal Requirements

Qh88 may be required to disclose your personal information to the relevant authorities if:

• Ordered by a court or relevant legal authority in Malaysia.
• Required for criminal investigations, including money laundering or fraud.
• Required to comply with applicable legal reporting obligations.

5Data Security Measures

Qh88 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure:

• 256-bit SSL Encryption: All data in transit is encrypted using the latest TLS/SSL protocols.
• Stored Data Encryption: Sensitive information such as passwords and payment details is stored in encrypted form within our databases.
• Strict Access Controls: Only staff who require access to specific data in order to perform their duties are permitted to access that data.
• Regular Security Audits: qh88's systems undergo periodic security audits by independent third parties to identify and address any vulnerabilities.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect any suspicious activity.
• Secure Data Centres: Your data is stored in certified data centres with strict physical and digital security controls.

6Cookies & Tracking Technologies

Qh88 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is a detailed explanation of how we use cookies:

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session management and security. Cannot be disabled.
• Performance Cookies: Collecting information on how you use the qh88 platform to help us improve functionality and performance.
• Functional Cookies: Remembering your preferences such as language, currency, and display settings to provide a more personalised experience.
• Analytics Cookies: Helping us understand which pages are most visited and how users interact with the platform — all in aggregated, anonymised form.

You may manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the qh88 platform.

7Data Retention Period

Qh88 retains your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law:

• Active Account Data: Retained for as long as your qh88 account remains active.
• Financial Transaction Data: Retained for a minimum of 7 years after the transaction takes place, in line with Malaysian financial compliance requirements.
• KYC Records: Retained for a minimum of 6 years after the business relationship ends.
• Access & Security Logs: Retained for 12 months for security and investigation purposes.
• Marketing Data: Retained until you withdraw your consent or request deletion.

Once the retention period has ended, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

8Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data held by qh88:

To exercise any of the rights listed above, please submit a written request to support@qh88-play.com specifying the right you wish to exercise along with your identification details. qh88 will process your request within 7 business days.

9Children's Privacy

The qh88 platform is intended exclusively for individuals aged 18 and above. qh88 does not knowingly collect any personal information from individuals under the age of 18.

Should qh88 discover that personal information belonging to an underage child has been collected, we will take immediate steps to delete that information and close the account in question. Parents or guardians who suspect their child has an account with qh88 are advised to contact us immediately at support@qh88-play.com.

10Changes to the Privacy Policy

Qh88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material changes occur, we will:

• Displaying a clear notice on the qh88 platform no less than 14 days before the amendments take effect.
• Sending a notification to the email address registered on your account for any significant changes.
• Updating the "Updated" date at the top of this document.

By continuing to use the qh88 platform after the effective date of any amendments, you are deemed to have accepted the updated Privacy Policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

11Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, you may reach us through the following channels:

Qh88 is committed to addressing all privacy enquiries seriously and within a reasonable timeframe. Your trust is our top priority.